Return Policy
Effective Date:
At Rainco Pvt Ltd, we want you to be fully satisfied with your purchase from our Be by Rainco fashion umbrella collection. This Returns & Exchange Policy applies exclusively to the fashion umbrella range available on our website. If for any reason you are not happy with your purchase, we offer a clear and customer-friendly returns and exchange process.
1. Return Eligibility
We accept returns and exchanges on Be by Rainco fashion umbrellas purchased through our website under the following conditions:
• Items must be returned within 5 days of the original purchase date.
• Items must be in new or lightly used condition, unless the item is defective.
• Returns and exchanges are accepted only for products purchased directly from www.bebyrainco.com.
If the umbrella becomes damaged within a few days of normal use, we will accept the return or provide an exchange, as we expect our fashion umbrellas to function reliably for longer periods.
2. Non-Returnable Items
The following items are non-returnable:
• Items damaged due to misuse, neglect, or improper handling (excluding genuine product defects).
• Final sale items (clearly marked as non-returnable at the time of purchase).
3. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
Contact Us: Email us at inquiries@bebyrainco.com to request a return or exchange authorization.
Provide Order Details: Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
Return Instructions: We will send you instructions on how to return the item(s) and a pre-paid return shipping label (if applicable).
4. Condition of Returned Items
All returned items must be in the same condition they were received, unless the return is due to a manufacturing defect or early breakage under normal use.
Items showing signs of misuse or intentional damage will not be accepted.
5. Defective or Early-Damage Items
If you receive an umbrella that is defective, damaged, or becomes damaged within a few days of normal use, please contact us immediately at inquiries@bebyrainco.com.
We will inspect the issue and arrange a replacement or exchange for your fashion umbrella.
6. How to Contact Us
If you have any questions or need assistance with your return or exchange, please reach out to our customer service team:
Rainco Pvt Ltd.
Email: info@bebyrainco.com
Address: Rainco Pvt. Ltd, No. 415, Galle Road, Colombo 04, Sri Lanka
Contact number: +94 773 255255
